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Services: Unfortunately, for spa services & rituals we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.

Gift cards, Gift Certificates and Packages: Unfortunately we can not refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.

Products: Unused and not open products in original package can be requested for refund within 2 weeks of purchase.

Cancellation & No Show Policy

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Please leave enough time to get to your appointment, anticipating traffic and parking.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full. We require a deposit for all microblading appointments. Any cancellations within 7 days of your scheduled appointment is non refundable. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. All no show/cancellations will be charged for the credit card/CC total indicated in our detailed service menu.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking. You will receive both a text and email when your appointment is booked. Please make sure to check your email and be aware of any emails coming from The Beauty Window. There is an automated email appointment reminder that will go out 48 hours before your scheduled appointment as well as an automated text reminder that will go out 24 hours before your appointment. Please confirm your appointment by clicking “confirm” in the body of the email. Email and text reminders are automated, it is indicated that neither can be replied to, therefore attempting to reply to either is not an acceptable form of cancelling. This is also indicated twice in the body of the email appointment reminder. Should you need to cancel or reschedule before the cancellation period- please call, text or use our texting service. Those are the only acceptable forms of communication for cancelling/rescheduling. You will not be billed unless there is a cancellation or no show within 24 hours of your scheduled service or 7 days of your microblading service. Upon checkout, guests may choose their method of payment. If you are paying with a credit card you will need to have it on hand.

It is the clients responsibility to read our policies, pre care, aftercare, contraindications and disclaimers. It is the clients responsibility to read all appointment reminders.

Please note: For your security, we do not store your full credit card information. Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge your account.

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