Services: Unfortunately, for spa services & rituals we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.
Gift cards, Gift Certificates and Packages: Unfortunately we can not refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.
Products: Unused and not open products in original package can be requested for refund within 2 weeks of purchase.